In this episode:
2:07 The challenges in attracting Gen Z customers.
3:37 Enhancing the digital experience to attract younger generations.
5:01 Making an impact through community involvement and volunteerism.
6:56 The credit union promise: The importance of staying true to your mission.
8:46 How do you utilize partnerships to bring innovative solutions to your members
11:02 The current trends driving rising delinquencies and charge-offs.
12:46 The initiatives being taken to navigate a challenging economy.
13:49 How do you balance empathy with financial responsibility?
14:50 The digital tools being used to adapt to the changing lending landscape.
17:44 How to navigate the current regulatory landscape.
20:47 How credit unions are rethinking their approach to managing delinquency and leveraging technology to strengthen member connections.
22:11 Meeting the growing needs of your members while also preparing for a falling rate environment.
23:37 The challenges of retaining top talent and keeping them engaged.
25:27 How credit unions are evaluating opportunities while optimizing innovative tools and partnerships.
28:20 Testing new innovations to help enhance the digital member experience.
29:48 The role of data in improving operations and member experiences.
30:58 Looking ahead to the future.