In this episode:
:47 Get to know Anne and Cindy.
7:55 The current state of CPI and how it's evolved over the past five years.
13:41 What are the trends driving how lending institutions are evaluating their CPI relationships?
18:02 How a CPI relationship can either support or disrupt a credit union's member-first mission.
21:04 The risks when CPI providers prioritize automation and volume over precision and care.
25:48 What's causing the rise in the number of CPI providers facing regulatory scrutiny?
31:43 How CPI influences brand equity during times of customer financial hardship?
38:28 Allied's unique approach to CPI and how it's changing the narrative.
45:44 Why Allied's choice of delayed billing and reduced placements benefits both financial institutions and their customers.
51:36 Final words of advice for FI executives looking to sign their next CPI contract.