In this episode:
00:00 – Intro & Panelist Introductions
00:27 – Evolving Delinquency Management
01:21 – Using Technology to Build Member Intimacy
02:16 – “Digital when you want it. Human when you need it.”
03:12 – Resource Shifting & Cross-Training for Better Lending
03:31 – Forecasting and Managing in a Slowing Economy
03:56 – Fast, Frictionless Refi Strategies
04:32 – Driving Portfolio Strength Through Member Education
05:03 – Building Scalable Loan Mods with the Right Tech & Partners
06:15 – Bundled Benefits & Member Incentives
06:58 – Managing Staff Turnover & Building Culture
7:52 – Career Pathing and Internal Growth
09:32 – What Defines a Trusted Partner