Key Takeaways:
- Digital-first is the new default. If a service can happen in a branch, it should happen in the app first.
- AI adoption must be cautious and intentional. Security and member trust remain the top priorities.
- Data is a differentiator. Combining internal and external insights enables smarter, more personalized decisions.
- Strategic fit matters more than speed. Being the first isn’t as important as being the most aligned with your mission.
- Partnerships add real value. From product referrals to peer connections, strong vendor relationships support innovation.