2017 has been dubbed as the ‘most expensive year for natural disasters’, hurricanes Harvey and Irma devastated regions of the southern United States and wildfire destroyed areas of California, impacting millions of people and causing billions of dollars’ worth of damage. Throughout this emotional and highly challenging time, the team at Allied Solutions increased resources and capacity to help clients and their borrowers begin the journey to recovery.
During these disastrous events Allied adjudicated 1,228 claims with an average paid cycle time of 10.4 days, in total paying approximately $8 million claims on CPI, GAP and mortgage. More than 100 clients were serviced and over 200 vehicle and property inspections were made.
Anne Holtzman, Sr VP of Claims and Recovery at Allied Solutions, comments ‘We know what we do can make a difference to people, especially when a natural disaster strikes, and we ramped up resource and capacity to make sure that our clients and their borrowers truly felt that benefit.’ This all cumulated in 5,535 hours of overtime for Allied employees and together the team was able to pay an impressive 98% of all claims between September 25th and December 15th 2017 - a tremendous, and very necessary, achievement.
‘We would like to thank our staff and clients for their commitment and support over the past few months in the wake of such catastrophes. The collaboration and strong communication between all parties made for a very timely and efficient process. And because of this teamwork we were able to get claims paid quickly – and that is what matters most, taking care of our clients and their borrowers,” said Pete Hilger, CEO, Allied Solutions.