For the eighth consecutive year, Allied Solutions has earned the Center of Excellence recognition from BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
“BenchmarkPortal awards the Center of Excellence designation to customer service contact centers that rank in the top ten percent of the contact centers surveyed,” said BenchmarkPortal CEO and Senior Research Executive Bruce Belfiore. “They are judged against a Balanced Scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.”
Contact centers achieve the Center of Excellence based on best practices drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. Allied Solutions has earned the Center of Excellence recognition a total of 10 times.
“This is a testament to Allied Solutions’ continuing dedication to our clients and their customers,” said Allied Solutions CEO Pete Hilger. “The customer service recognition also reflects the commitment of our employees to our corporate values and delivering world-class service.”
About Allied Solutions
Allied Solutions is one of the largest providers of insurance, lending, risk management, and data-driven solutions to financial institutions in the US. Allied Solutions uses technology-based solutions customized to meet the needs of 4,000 banks and credit unions, along with a portfolio of innovative products and services from a wide variety of providers. Allied Solutions is headquartered in Carmel, Indiana and maintains several offices strategically located across the country. Allied Solutions is a wholly owned and independently operated subsidiary of Securian Financial Group.
Visit alliedsolutions.net to learn more.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practices database of thousands of contact centers. Thus, contact centers will be held to performance levels that will prove their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance at benchmarkportal.com/contact-center-certification/.
About BenchmarkPortal
From its origins in 1995, Benchmarkportal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal, call 800-214-8929 or visit benchmarkportal.com.