Pete Hilger, CEO at Allied Solutions states, “Our commitment to achieving service excellence in our Service Center is unwavering. We’re honored to be recognized for the superior operational performance and experience we provide to our clients. This certification is even more meaningful knowing all of the obstacles we had to overcome in 2020. I could not be more proud of our team and this accomplishment.”
Service centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. The centers are judged against a Balanced Scorecard of metrics for efficiency and effectives. Those centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award.
Bruce Belfiore, CEO of BenchmarkPortal states, “Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the service centers management team, the front line employees – as well as senior managers, who support and encourage this excellence. Allied Solutions’ service center professionals have shown exceptional dedication and results, for which I commend them.”
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard.
About BenchmarkPortal
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting, and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com
About Allied Solutions
Allied Solutions, LLC is one of the largest providers of insurance, lending, and marketing products to financial institutions in the US. Allied Solutions uses technology-based products and services customized to meet the needs of 4,000 clients along with a portfolio of innovative products and services from a wide variety of providers. Allied Solutions maintains 10 regional offices and service centers and employs 1,300 people nation-wide. Allied Solutions is a subsidiary of Securian Financial Group, Inc.