DRN is a 2020 Champion Partner with Allied Solutions.
The annual American Financial Services Association (AFSA) Vehicle Finance Conference and Expo took place in February in Las Vegas. The event hosted more than 250 members of the auto finance industry, from lenders to auto executives to technology providers. Presenters discussed the latest business trends and innovations in auto finance, as well as changing consumer demands and expectations.
Technology, Operational Excellence, and Customer Satisfaction
DRN introduced a session in which industry experts shared perspectives on the rapid change in technology and the impact on the auto finance space. The team discussed how ever-changing technology can improve operational excellence (and who doesn’t want to do that?).
Four keys to improving operational excellence:
- Eliminate: Stop doing things that don't add value
- Outsource: Leave activities to others who can perform them more efficiently
- Improve: For activities that do add value, focus on building efficiency
- Automate: Consider automating activities that don't require human interaction
The bottom line: Improving operational excellence creates efficiencies and savings that businesses can reinvest in technologies, resources and strategies for increased customer satisfaction.
Other Conference Highlights:
- Keynote Presentation: Joy Falotico, President of Lincoln Motor Company and Chief Marketing Officer of Ford Motor Company; Chuck Jones, Chief Operating Officer of Truist Dealer Financial Services; and Frank Luntz, political consultant and pollster discussed how the upcoming presidential election could impact our – and just about every other – American industry.
- Industry Experts: There were a number of presentations and panel discussions led by experts on topics from innovation and trends to China’s impact on the auto finance industry to the role of corporate culture in building a successful business.
- Exhibitors Marketplace: The exhibition brings together suppliers, lenders and other business partners to network, learn and share about innovative products, trends, and opportunities for partnership and collaboration.
The AFSA Vehicle Finance Conference and Expo happens every year. Watch the AFSA website and social media channels to learn about the 2021 event.
DRN is a 2020 Champion Partner with Allied Solutions.
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About DRN
Digital Recognition Network, DRN, fuels revenue, growth, and streamlined work processes for the top names in auto lending and insurance. Our story is how DRNsights, our exclusive vehicle location data and analytics, helps customers know more, faster. With DRNsights we help our customers reach their customers, locate their assets, prioritize collections activity, manage risk, uncover fraud and identify rate evasion.
About Allied Solutions
Allied Solutions, LLC is one of the largest providers of insurance, lending, and marketing products to financial institutions in the US. Allied Solutions uses technology based products and services customized to meet the needs of 4,000 clients along with a portfolio of innovative products and services from a wide variety of providers. Allied Solutions maintains over 15 regional offices and service centers around the country and is a subsidiary of Securian Financial Group, Inc. Allied Solutions has tools and resources that can help you keep an eye on the potential areas of impact, protect against collateral losses, and stay on top of any new events, bulletins, and regulations as they happen.