Risk Management Services Information
As the coronavirus (COVID-19) outbreak and its impact continues to evolve, we remain focused on our commitment to our clients and their borrowers. Many clients have had questions surrounding program administration while employees work remotely and claims eligibility related to servicing borrowers through offering payment deferrals or loan modifications and suspending or altering repossession activity.
Our business continuity plan has been able to fully support the transitions needed during this time, and our service remains uninterrupted.
- We are 100% operational, we open if you’re open
- 90% of our staff are working in remote locations
- SLAs have remained the same
- We are backed by Securian Financial, and we are in a position of strength as we navigate these difficult times
Each lender’s program is different. We encourage you to speak with your Allied representative to review your current program, to understand the steps we’ve taken to ensure the highest levels of service, and to learn about additional options that may benefit you and your borrowers. Some highlights are listed below.
Guaranteed Asset Protection:
- Payment Deferrals (“skip-a-pays”)
- Payment Reductions
- Loan Term Extensions
- Other Loan Modifications
- Extended Claim Filing
It is important that borrowers understand the impact these solutions may have on their GAP coverage. Many of our client programs already include consideration for payment deferrals and extended benefits are available. Please contact your Allied representative to discuss your program eligibility for these options.
Collateral Protection Insurance
- Full lender/Call Center Support and Operational Support
- Full Claims Processing Support
- Reliable Access to Allied Technology
- Improving the Borrower Notice Process
- Recognizing Changes in Collections and Repossession Practices
Our claims and support teams remain fully operational. In addition to maintaining high levels of service, we’ve developed new solutions and processes to help clients during this unprecedented time including the option to add special messaging to borrower notices and flexibility in claim filing for certain coverages. Please contact your Allied representative to discuss your program eligibility for these options.
Emphasis on Automation
As more and more clients transition to remote working environments there has been an increased focus on process automation. The use of ACH processing for claim settlements, premium remittance and refunding, as well as, automated processes to post transactions to loans can maximize speed and efficiency. If you are not already utilizing these features and would like to do so, please contact your Allied representative to get started.