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LSPD Implementation Manager, Carmel, IN

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Company Description

Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. With more than 4,000 clients nationwide and offices in more than 14 states, we have grown progressively and we've recently exceeded 1,000 employees. If you're a person who thrives in a fast-paced, team-based, diverse environment and you enjoy helping others through personalized service, Allied Solutions could be the perfect fit!

Job Description

The Implementation Manager serves as the Project Manager for implementing new clients, additional products to current clients and data processor conversion. They must serve as the liaison between Clients, Allied Field Staff, and Operations to ensure the accurate and timely implementation of new clients, products, and services.           

Job Duties and Responsibilities:

  • 20% - Lead project management for new account implementations using project management methodology in order to on board new accounts, products, and services within the established service level expectations, which ultimately leads to client satisfaction and cost benefits to Allied
  • 20% - Proactively own and manage multiple high-visibility and high profile client and field relationships during implementations with the utmost professionalism in order to establish and meet client expectations by protecting Allied’s brand and for increased client satisfaction
  • 15% - Understand, prioritize and drive resolution of issues that may arise in implementation through hands-on involvement and highly effective communication between responsible parties for the purpose of holding self and others accountable, and to drive timely project implementation
  • 15% - Prepares, distributes, provides regular status updates to client and appropriate departments in written and verbal form, and maintains all project documentation using project management methodology to ensure all relevant items are communicated and documented for historical reporting measures
  • 15% - Collaborate with departments such as: Account Management, Insurance Applications, Insurance System Solutions, LSPD Communications, Information Technology, Client Product & Financial Management, and Lender Administration to ensure the Project Plan aligns with the UniTrac set-up to meet the needs of the account and Allied
  • 5% - Recognize and resolve systemic issues to prevent them from repeating
  • 5% - Travel as needed
  • 5% - Other duties as assigned
Qualifications (Education, Experience, Certifications & KSA)"
  • A Bachelor’s degree in a related field with three (3) or more years of related work experience in client relations, issue resolution, and/or project management OR, five (5) years of related work experience if no degree or CPI experience, or equivalent experience required
  • Ability to manage multiple highly visible projects
  • Proven ability to create and drive strategies for timely project implementation
  • Perform root cause analysis and remediation to help improve the implementation process
  • Ability to stay calm during times of crisis
  • Excellent problem solving and analytical abilities
  • Strong interpersonal skills to interact with clients, management, and peers
  • Effective cross-department communication
  • Professionally document and communicate project meetings and deadlines
  • Strict attention to detail and strong communication skills
  • Proven effectiveness in presenting materials to employees, clients, and sales/service
  • Adaptable to change and has ability to make independent decisions
  • Ability to handle confidential information in a responsible manner
  • Sound decision making and critical thinking skills
  • Expert organization, time management, and prioritization skills

Benefits of Joining our Team

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

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